Open Dental
Why is Open Dental not syncing?
Re-run the connection test first — that separates credentials from sync problems.
Quick answer
Open Open Dental and re-run the connection test. If the test fails it is a credentials or reachability problem; if it passes but data is stale, one of the synced areas has an unresolved failure and your status will show degraded.
Steps
- Open Open Dental.
- Re-run the connection test.
- If it fails, confirm the Open Dental API is reachable and the key has not been rotated, then re-enter the credentials.
- If it passes, check the connection status — importing means the first import is still running.
- Give automatic retries time to run; a single temporary error clears itself.
If it still doesn't work
If data is still not updating:
- Check which area is failing — appointments, patients, providers and operatories are the required ones.
- Optional areas (insurance plans, procedure codes, availability, clinics) never mark the practice unhealthy on their own.
- Contact Sera Support with your practice name and which area is failing. Please do not include patient data.