Troubleshooting
Why can't Sera find an appointment?
It may not have synced yet, may still be a request, or may belong to another location.
Quick answer
A very new Open Dental appointment may not have synced yet, or the booking may still be sitting in Requests waiting for approval — in which case no appointment exists yet.
Steps
- Check Requests — a request waiting for approval is not an appointment.
- Check your Open Dental connection status if you are Integrated.
- Confirm you are looking at the right location on Appointments or Schedule.
- Check whether the appointment was cancelled.